Pet Village offers flexible delivery options to fit your needs. Orders placed before 12:00 noon are delivered the same day, while orders placed after 12:00 noon will arrive the following day. Please keep in mind that we do not process orders on public holidays — any orders made on those days will be dispatched on the next working day. On this page you'll find everything you need to know about how we get your pet's favorites to your door.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
At Pet Village, your satisfaction matters to us as much as your pet's. If something isn't right with your order, we're here to make it right. Below you'll find everything you need to know about our return and exchange process.
We accept returns within 7 days from the date of delivery. Items must be returned in their original condition — unused, unopened, and in their original packaging. Once we receive and inspect the returned item, we will process your refund within 5 to 7 business days via your original payment method.
If you received the wrong item or your order arrived damaged, we will gladly exchange it at no additional cost to you. Please contact us within 7 days of delivery with a photo of the item and your order details, and our team will arrange a replacement as quickly as possible.
For the safety and well-being of all pets, we are unable to accept returns on perishable goods such as pet food and treats once the packaging has been opened. We also cannot process returns on items that show signs of use, damage caused after delivery, or products purchased on sale or as part of a promotional bundle.
To get started, simply reach out to us at our Facebook Page with your order number and a brief description of the concern. Our team will guide you through the next steps and ensure your request is handled promptly and with care.
Once your order has been shipped, you will receive a confirmation email with your tracking number. Delivery typically takes 2-5 business days depending on your location. If your order hasn't arrived after 5 business days, please contact us at our Facebook Page and we'll be happy to assist you.
We do not process or dispatch orders on public holidays. Orders placed during public holidays will be processed on the next working business day. Please allow an additional 1-2 days for delivery during holiday seasons.
Pet Village delivers nationwide across the Philippines! Whether you're in Metro Manila or the provinces, we've got you covered. Simply enter your address at checkout to confirm delivery availability in your area.
Next-day delivery is available for orders placed before 12:00 PM (noon) within Metro Manila only, subject to stock availability. Orders placed after 12:00 PM will be processed the following business day. Next-day delivery is not available for provincial orders.
For most orders, a signature is not required. However, for high-value orders, our courier may require someone to be present upon delivery. If no one is available, the courier will leave a notice and attempt redelivery the next business day.
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